User Guide
About membership service
By registering as a Kadoya Members member, you can use point systems, special deals exclusively for members, confirmation of past purchase history, restock notification function, etc.
Click here for details on membership service
Click here for new member registration
Click here for how to check the holding points
-About point system
Points will be issued with a 5 % redemption rate for the product amount you purchased.
With 1 point = 1 yen, you can use it from the next shopping at this site and KADOYA directly managed stores nationwide.
Please note that it will not be given to the amount of consumption tax, shipping fee, commission, etc.
Point issuance rules
| Point issuance/usage target | Total product (excluding tax) |
| Treatment of decimal point or less | Truncation |
| date of expiry * From September 16, 2023, the expiration date has been changed from one year to two years. |
24 months from the final purchase date |
| Is subject to issue when using points | Issued for the balance after using the point |
Point giving timing
| Online shop | At the time of shipping the product |
| KADOYA directly managed store | At the time of purchase |
* Purchase of sale, outlet, and sample products, repair and cleaning services are not eligible for points redemption.
* Point reductions can not be made back to the purchase before membership registration.
* Orders from outside Japan are not eligible for points redemption.
-At withdrawal
If you would like to unsubscribe, please complete the procedure.
* The holding points will disappear at the same time as the withdrawal is completed.
* Please note that membership information cannot be restored after unsubscribed.
About order
Our online shop accepts orders 24 hours a day, 365 days a year.
Please add the product to the cart from the desired product page, and enter the delivery information and payment information from the cart screen.
Please check the order confirmation email after completion.
You can also see your order confirmation from My Page.
At a later date, you will receive a notification email as soon as the product shipment is completed.
>> If you do not receive the email
If you do not receive the e -mail, the order is not completed properly, there is an error in the input e -mail address, and the email may be distributed to block or spam in the email reception settings.
Please set the reception permit of the domain [ @ekadoya.com] in advance.
-About orders from outside Japan
This site also accepts orders from outside Japan.
Please check this page for details.
ABOUT CROSS-BORDER ORDERS
-The credit card payment
You can use credit cards with VISA, Master, JCB, American Express, and Diners logo.
The number of payments is only for lump -sum payment.
(Depending on the card company, you may be able to divide or revolve later. Please contact your card company directly.)
* If you use a credit card, you will not be able to accept your order if the applicant name and the card holder are different. Please note that if the applicant name and the name of the card are different, we may be able to confirm the holder by the Company or the card company by telephone. In that case, the shipment will be suspended until you can confirm even if you specify the arrival date.
* Personal information that you enter is safely processed by SSL encryption communication.
-Amazon Pay
https://pay.amazon.co.jp/
* Amazon points are not granted. Also, it cannot be used at the time of purchase.
-Rakuten pay
You will also earn Rakuten points according to the purchase price. You can also use your points.
Click here for more information about Rakuten Pay.
https://checkout.rakuten.co.jp/
-PayPay Online payment
The PayPay app starts automatically at the time of payment, so check the contents and press the "Pay" button. After the payment is completed, you will automatically return to the Kadoya Online Shop.
--If you order on a personal computer
Scan the QR code displayed at the time of payment, or enter the phone number and password on the displayed PayPay login screen and press the "Pay" button.
-Paidy payment
Enter your email address and mobile number, enter the 4 -digit authentication number that arrives in SMS and purchase the product. After that, you will be notified of the amount of billing and SMS by e -mail and SMS between the 1st and 3rd days of the following month, and will be paid by convenience store, bank transfer, and account transfer by the 10th of the following month.
The only information required for payment in Paidy is email address and mobile number. Convenience store payments and bank transfer are possible and credit card registration is not required, so those who do not have a credit card can be used.
At the time of Paidy Payment, when this site is provided to the customer for "Shipping of order", the customer's contract application will be accepted and a sales contract will be concluded.
-Cash on delivery payment (cash on delivery)
| Total payment amount (including fees) | commission |
| 1 yen to 9,999 yen | 330 yen |
| 10,000 yen to 29,999 yen | 440 yen |
| 30,000 yen to 99,999 yen | 880 yen |
| 100,000 yen ~ | 1,320 yen |
* The upper limit is 300,000 yen including commission. We cannot accept orders by cash on delivery that exceeds the maximum amount, so please split your order.
-Bank transfer payment
This is a payment method to deposit the price to our designated bank account after the order is confirmed. We will notify you of the transfer destination information by the order confirmation email.
As soon as payment is confirmed, we will prepare to ship the product.
The payment deadline is within 5 days from the order date.
If you cannot confirm payment within the deadline, we will cancel your order.
The payment confirmation work by the Company is only on weekdays (excluding weekends and holidays).
1. Shipping fee
| Japan (excluding Okinawa Prefecture) | 1,100 yen |
| Okinawa prefecture | 2,200 yen |
* We will deliver free shipping in Japan with an order of 11,000 yen or more including tax.
2. About delivery
Japan will be delivered by Yamato Transport or Sagawa Express (Japan Post Japan Post).
Please note that we cannot accept the delivery company designation.
After confirming the payment, we will ship products in our logistics warehouse within one business until 1:00 pm, and products ordered from directly managed stores will be shipped within 2 to 5 business days.
Cross -border delivery will be delivered by DHL.
* Delivery in Okinawa and Japan is involved in air transportation, so liquids (partial maintenance goods) cannot be delivered.
3. About delivery date and time
You can specify the date and time of delivery when ordering.
The specified date is not the shortest day, so if you wish to deliver in the shortest time, please place an order without specifying the date.
You can choose the delivery time from the following.
* Depending on the product, we may not be able to meet your request due to reasons such as traveling or missing.
About wrapping
For gifts for loved ones, we will wrap it for free.
Please enter the order in the remarks column in the cart screen before ordering.
* You cannot specify the wrapping method.
* Except for what you know (price card / delivery note), we will pack it.
* No bonito / message card is available.
About return / exchange
We accept returns and exchanges of products within 7 days from the arrival of the product and only for unused items.
In addition, processed products such as length stuffing and patch sewing, and sale products are not eligible for returned or exchanged items.
Customers who wish to return or exchangeReturn / exchange reception formPlease apply.
If you want to return or exchange for customer's convenience (the size does not match, the image is different, etc.), please pay the shipping fee and the refund transfer fee for the return exchange.
We will respond to our expense in the case of defective products and incorrect items.
About product reviews
The product review is the impression from the customer who actually used the product.
Product reviews from customers will be used to develop better products. In addition, the product review will be a reference for customers who are considering the product, so we look forward to your impressions.
After posting of the review, it may take the number of days before posting. Please note that the reviews of the following contents will not be posted.
・ Contents other than the product
・ Contents that can identify individuals such as customers and our staff
・ Contents that slander others
・ Contents that violate law or public order and morals
・ Contents to guide to other sites
・ Contents for commercial advertising purposes
・ Contents with manufacturers and brand names other than our company
・ Other posts that we judge that we are inappropriate
Product review is your personal opinion. The Company does not guarantee the contents of the product review, and we are not liable for any damage to users due to the product review on this site.
We cannot reply to the posted review.
If you need an answer, please contact us from the inquiry form.
The posted review shall be free to use free of charge without notifying the contributor. In addition, the contributor cannot exercise the author's personnel rights to the Company.
In addition, the content posted and the Company will be developed in the future. Even if the products to be sold are similar, the contributors will not have any rewards or rights.
About order, repair, cleaning items
1. About the production of custom -made, semi -custom -made
Please note that custom -made, semi -custom -made products are made for customers after receiving the order of the customer, so we cannot accept returns, exchanges, and cancellations due to customer convenience due to the characteristics of the product.
Please note that cancellation fees will be charged depending on the production progress if you accept the cancellation for special reasons.
2. About the storage period of cleaning and repaired products
Cleaning and repair requests (hereinafter referred to as the "relevant") of cleaning requests and repair requests received from the customer are completed or not worked. Please note that the customer has abandoned the ownership of the product, and it is considered that the company disposes the product in our prescribed method.
- If you cannot receive the return of the product, but you cannot receive it
- If the customer cannot receive the product after notifying the estimated amount and the customer has been canceled.
- If the customer has not responded to the quote even after the date of the estimated amount is notified.
- If you can't contact you
In these cases, we will be able to claim the customer the cost required for storage and disposal of the product in addition to the cleaning and repair price of the product.
3. About the storage period of custom -made, semi -custom -made, reserved items
Customers, custom -made, semi -custom -made, reserved items (hereinafter referred to as the "relevant"), the customer will be the one -year storage period from the completion notification date or the stock notification date. Please note that the ownership of the product has been abandoned and that we dispose of the product in our prescribed method.
- If you are not informed of the delivery of the item, you can not receive it
- If you can't contact you
In these cases, we will be able to claim the customer for the cost and cancellation fee, as well as the cost required for storage and the cost required for disposal.
If you have any questions, please contact each store staff.
Contact information
Kadoya Co., Ltd.
3-29-21 Nishi-Asakusa, Taito-ku, Tokyo 111-0035 TEL: 03-3842-2000
Click here for inquiries