Privacy policy

privacy policy

Co., Ltd.KADOYA(hereinafter referred to as the Company) believes that, just like continuing to produce high-quality leather products, handling and protecting customer personal information appropriately is the basis of our business activities and a social responsibility. We will establish a privacy policy here and strive to fulfill it so that our customers can use our products and services with peace of mind.

[Definition of personal information]

"Personal Information" refers to information about a surviving individual, and is something that can identify a specific individual based on the name, date of birth, or other statements contained in the information, or that includes a personal identification code. Of the information collected about customers, information that cannot identify a specific individual by itself, is also treated as "personal information" if it can be identified by combining it with other information, to the extent that the information is handled in combination with this information.

[Basic Policy]

• We establish and implement a personal information protection management system, maintain it continuously, and strive to improve it regularly.
• The Company will inform executives and all business personnel of the Personal Information Protection Management System established above, and will work as a company-wide area to comply with the Personal Information Protection Management System.
  
• We will handle and manage the personal information we have received appropriately within the scope of use that has been made expressly stated and agreed to.
  Additionally, we will not disclose or provide personal information to third parties unless we have a legitimate reason such as a life-threatening crisis or violating the law if we do not do so.
• With the establishment of our personal information protection management system, our company will comply with laws and regulations regarding the handling of personal information, guidelines set by the government, and other norms.
• We will always recognize risks related to personal information such as leakage, loss or damage, and strive to prevent and correct it.
  
• Please contact us at the following counter for complaints, consultations, and inquiries regarding our handling of personal information and the personal information protection management system.

Counter name: Co., Ltd.KADOYACustomer Service Center
Phone: 03-3842-2000 (Weekdays 10:00-18:00 *Closed on New Year holidays and temporary closures)
Email:support@ekadoya.com

Co., Ltd.KADOYA
Representative Director: Fukano Masakazu

[Changes to privacy policy]

We may revise or revise our privacy policy without prior notice to you. If there are any significant changes, we will inform you in an easy-to-understand manner on this website or in our store.

[Personal information to be acquired]

We will acquire the following personal information in accordance with the law:

1. Information regarding login and use of the service

• Account ID and password for service login
  
• Account registration information: gender, date of birth, postal code and email address
  
• Name, address, phone number, social media account information, height, physical characteristics and other information about you provided by you as information linked to your account
  
• Information regarding the use of points, coupons, cashback and other services
  
• Information for carrying out transactions conducted by the customer through the use of the Service and information regarding the contents of the transaction.
  
• Credit card information, bank account information, electronic money, collection agency, cash on delivery information and other information regarding payment and methods
  
• Information regarding inquiries and contacts from customers
  
• Identification documents (meaning driver's license, health insurance card, copy of resident registration etc.) for verifying identity according to legal requests, etc. and information contained in the documents
  
• Other information you have entered into the service yourself
  
  

2. Information about the device you use and information obtained using cookies etc.

• Information regarding aircraft identification of information and communication terminals
  
• OS information for information and communication terminals
  
• Information about connecting to the internet
  
• Location information
  
• Referrer information
  
• IP address information
  
• Timestamp information about the URL viewed and date and time viewed
  
• Information regarding use of the service
  
• Advertiser information assigned to each customer's device
  
• Server log information
  
  

2.The following information regarding customers who are employees, etc. or those who are business partners of our company

• Names, addresses, provenances and other information about employees (including temporary staff and part-time workers)
  
• Information related to individuals such as our business partners

3. Information obtained from third parties

• Information obtained from third parties with your consent
  
• Information acquired according to laws
  
• Information obtained through public disclosure

All customer information we obtain is provided by our customers at their own discretion. Please note that if you are unable to provide all or part of the information we obtain in connection with using the service, we may refuse to use the service.

[Handling of personal information]

We will handle personal information obtained on the website or directly from you as follows:

The purposes for which we use personal information are as follows.

The Company shall not use personal information beyond the intended purpose.
If there is any need to use the service for any purpose other than the following purposes, we will notify you once again or obtain your consent.

(1) Purpose of using your personal information

1. For customer's personal authentication
   
2. To provide various services provided by our company to customers (hereinafter referred to as "the Services") and to contact them in connection with them.
   
3. Email newsletter distribution (only if you wish)
   
4. For sending catalogs etc.
   
5. To carry out business related to returns, repairs and collection of products
   
6. For customer information registered in the shipping address information, please note that the product will be shipped, or the company or our company'sTo send information about products, services, etc. related to partner companies, etc.
   
7. To provide information about our company that we deem useful to you, or to provide information about products, services, etc. of advertisers and our affiliate companies, as well as to conduct marketing.
   
8. To contact customers regarding matters that significantly affect the operation of the Service (including, but not limited to, major changes or suspension of the Service content).
   
9. To provide customer information and purchase information to payment agency and credit card issuing companies for the purpose of preventing fraudulent use
   
10. Depending on the EC platform used by our company, third parties who provide services that provide payment processing, data analysis, email transmission, hosting services, customer service, etc. on our behalf, and other services providers (hereinafter referred to as "EC Platform Service Provider")Third parties in foreign countriesIncludes: ) to provide customer information to
    
11. Personal information provided to us through social media services such as Facebook, Instagram, Twitter, etc. is for our advertising and sales activities.
    
12. To investigate results from statistically processed information by affiliate programs
    
13. To contact you to request consent regarding the handling of personal information
    
14. Customer information obtained through the gift campaign is to be handled in the delivery and processing of applications to those who have won the gift.
    
15. To accept customer reservations
    
16. To manage various events held by our company
    
17. To respond to customer inquiries
    
18. To create anonymous or pseudonymous processing information for the creation of statistics
    
19. To improve customer service in store

(2) Purpose of using personal information about employees and their families

1. Our company's personnel management and wage management (for pay processing such as property, life insurance, pension, labor and labor union fees and expenses settlement processing, etc.
   
2. For internal communications, notifications, notices, etc.
   
3. For labor-management consultations with labor unions regarding wages and labor conditions, collective bargaining, etc.
   
4. For personnel management such as secondment, temporary work, transfer, etc.
   
5. For safety and health management, health management, and other benefits (including information about the person and their family)
   
6. To ensure smooth and appropriate response in the event of a disaster, emergency, or the person's emergency (including health issues such as sudden illnesses).
   
7. In addition, in order to respond to requests from laws and regulations, related government agencies, etc.

(3) Purpose of use of personal information of applicants

1. To provide information on various information related to our recruitment activities (corporate information sessions, website information, etc.) and accept applications.
2. Because we will perform recruitment selection
3. For administrative processing such as notifications regarding recruitment selection
4. To inform the applicant of employment decision-making regarding health checks at the time of employment, employment procedures, etc.

(4) Matters related to the disclosure of the purpose of use of specific personal information, etc.

1. Among the personal information of officers, employees, dependent relatives of officers, employees, etc., the Company shall use individual numbers and specific personal information relating to officers, employees, dependent relatives, etc. for the purposes set out below, and shall not provide to third parties except where permitted under the Numbers Act.
   ・Withholding tax related affairs for salary and retirement income
   ・Resident tax-related affairs
   ・Employment insurance-related affairs
   ・Home insurance and employee pension insurance-related affairs
   ・Notification of National Pension Type 3 insured persons
   ・Registration of returns, notifications and application forms related to property formation housing savings and property formation pension
   - Defined contribution pension-related affairs (limited to affairs related to the preparation of statutory records that must be submitted to the tax authorities, etc. in connection with the payment of pensions or lump sum payments, etc.)
   ・Other pension or lump sum payment related affairs (only when employees or other recipients have been delegated to provide personal numbers)
   ・An administrative tasks accompanying the previous items
   
2. Personal numbers related to officers and employees, and individuals other than dependent relatives of officers and employees, will only be used for the preparation of payment statements for remuneration, fees, etc., and will not be provided to third parties except as permitted by the Numbers Act.

When outsourced to a third party the affairs related to this service, our company may take safeguards and outsource personal information about your customer to the contractor.
In such cases, we will select a product that meets the necessary standards set by our company, and after signing a contract regarding the protection of personal information, we will strictly manage and supervise it.
(Example: Outsource the delivery work of a product to a delivery company, etc.)

We will notify you of personal information by third parties except in the following cases.Includes third parties in foreign countries) will not be provided to.

1. When providing your personal information to other third parties (including third parties in foreign countries) such as e-commerce platform service providers and other third parties, including those located abroad, within the scope of the various services provided by our company.
   
2. Facebook, Google, X and other external services (Includes third parties in foreign countriesWhen providing your personal information to the external service management company when linking with the external service or authentication using an external service
   
3. When linking information such as customer browsing history, location information, hobbies and preferences obtained from third parties such as public DMP businesses and affiliate marketing services, providers, etc. with the personal information of customers that we already have
   
4. If you have given us your consent to provide the product to a third party or to allow the product to be provided to a third party in a foreign country.
   
5. e. If you are unable to identify the customer personally
   
6. In cases based on laws
   
7. If necessary to protect the lives, bodies or property of the Company, the customer or other third parties, or any services provided by the Company.
   
8. If it is particularly necessary to improve public health or promote healthy development of children
   
9. If it is necessary for a national institution or local government or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, or if these parties are properly requested to disclose the matter.

If you provide the services provided by the Company to a third party in a foreign country for the purposes of the services provided by the Company, please contact us for information on the countries of service provided, etc.HereYou can check it from.

If we receive a request for disclosure, correction, deletion or suspension of use of personal information about your customer, we will respond without delay to the extent that we are obligated to the Privacy Policy and other laws and regulations, only if we can confirm that the request is from the individual.
However, any personal information about customers who have purchased our products using this service will be deleted without delay after 180 days have passed since purchase.
Furthermore, if you suspend or delete any of your personal information, we may not be able to provide this service to you. (Please note that we may not be able to accept requests for suspension or deletion of information held in accordance with related laws and regulations.)

Our company creates anonymous processed information that cannot identify a specific individual using appropriate processing methods based on laws and regulations, and is continuously implementing efforts to provide anonymous processed information to improve customer service.
The anonymous processing information items created by our company are as follows:

Member ID, product information, purchase history, store, number of purchases, purchase amount, purchase date, purchase channel, number of purchases, order ID, prefecture of delivery, gender, date of birth, survey response content

We will not provide anonymously processed information to third parties.
The Company will take necessary and appropriate safety management measures to manage anonymous processed information, such as preventing leakage, loss or damage.

Our company creates pseudonym processing information that cannot identify a specific individual unless it is compared with other information using appropriate processing methods based on laws and regulations, and uses it continuously to create statistics information.

Our company will not provide pseudonym processing information to third parties.
The Company will take necessary and appropriate safety management measures to manage pseudonym processing information, such as preventing leakage, loss or damage.

If the customer does not agree to all or part of this handling, the Service will not be available.

Our personal information counters are as follows:

Phone number: 03-3842-2000 (Weekdays 10:00-18:00 *Closed on New Year holidays and temporary closures)
Email: support@ekadoya.com
Counter name: Co., Ltd.KADOYACustomer Service Center

The page where you send your personal information on our website uses data encrypted communication called SSL (Secure Sockets Layer), so the information will not be read by third parties.

Our website uses cookies and other tracking technologies (hereinafter referred to as cookies, etc.).

Cookies and other means text files stored on your device when you visit a website and electronic files stored using similar technologies (including web beacons etc.). We use cookies and other information to improve your user experience and to understand how our website is being used. The use of cookies and other information may also allow us to know if you have visited our website before.

This policy describes the details of cookies managed by us, cookies set by other companies that are affiliated with our website and services (cookies set by third parties), as well as how you can manage and select them.

On our website and services, cookies and other information may be used by other companies to obtain behavioral information and to distribute advertisements.

If you would like to check the privacy policy, etc. of the third party, or if you would like to disable advertising delivery, etc. using cookies, etc. issued by a third party, please check the following.

Some of our pages use Google Analytics, a Google service, to help you understand the status of your visit to this site. When you use Google Analytics on our site, Google will collect, record and analyze your visit history on this site based on cookies issued by us. We receive the analysis results from Google and understand the status of your visit to this site. Customer information collected, recorded or analyzed by Google Analytics does not contain any information that identifies a particular individual and does not constitute personal information under the law regarding the protection of personal information. This information will also be managed by Google based on its privacy policy.

You may also disable Google Analytics in your browser's add-on settings to stop the collection of your information through our use of Google Analytics. You can disable Google Analytics by downloading and installing the "Google Analytics Opt-Out Add-On" on the Google Opt-Out Add-On download page and changing the browser's adong settings. Furthermore, if you disable Google Analytics, Google Analytics will be disabled on websites other than the site you visit, but you can enable Google Analytics again by resetting the browser add-on. For information about Google Analytics terms of use, please visit the Google Analytics website, and for information about Google's privacy policy, please visit the Google website.

Google Analytics Terms of Use:
http://www.google.com/analytics/terms/jp.html
Google Privacy Policy:
http://www.google.com/intl/ja/policies/privacy/
Google Analytics Opt Out Add-on:
https://tools.google.com/dlpage/gaoptout?hl=ja