Being understanding in all things

【Tell us about your current job.】

KADOYA's greatest strengths are the techniques cultivated throughout its history and the trust built through long-standing relationships with customers.

We not only sell products but also handle repairs and cleaning in-house after purchase, ensuring that customers can use our products with peace of mind for a long time. Leather products conform to the body with repeated wear, changing to reflect the unique character of the wearer.

I believe that being able to stay close to both the garment and the customer through maintenance and repairs, rather than simply ending the relationship when the product is handed over, is a unique strength of KADOYA.

【Tell us about KADOYA's appeal.】

KADOYA's greatest strengths are the techniques cultivated throughout its history and the trust built through long-standing relationships with customers.

We not only sell products but also handle repairs and cleaning in-house after purchase, ensuring that customers can use our products with peace of mind for a long time. Leather products conform to the body with repeated wear, changing to reflect the unique character of the wearer.

I believe that being able to stay close to both the garment and the customer through maintenance and repairs, rather than simply ending the relationship when the product is handed over, is a unique strength of KADOYA.

【What makes your job rewarding, interesting, or fulfilling?】

I find it rewarding that, in a good way, there's a close relationship between departments, and if you approach them seriously, they genuinely listen to the opinions of even a single employee.

For example, while interacting with customers in-store, I sometimes realize, "It would be great if we had a product like this," or "Customers might be looking for something like this." I then propose these in-store insights and my own ideas as product plans, and sometimes they actually come to fruition.

It's the best feeling when customers see a product I proposed in the store, express their delight with "This is exactly what I wanted," and happily purchase it. The insights gained from daily customer interactions become products, return to the store, and lead to customer satisfaction. I believe being involved in this entire cycle is a unique and fulfilling aspect of this job.

Not limited to product planning, if you earnestly convey what you feel needs to be done to improve the store or the company, the company will also take it seriously and try to make it happen. I find the joy of working at KADOYA in an environment where I can challenge myself with various things, not confined by my role.

【What do you value most in your work?】

I value understanding KADOYA's appeal, or "KADOYA-ness," which has been built up by our predecessors.

The store is a place where we can directly hear customer reactions and voices. I believe it's crucial to understand why KADOYA has been loved and trusted by so many customers for so many years through conversations with them and through our products.

KADOYA champions the term "long-established venture." While preserving the techniques, quality, and craftsmanship passed down through a long history, we also challenge ourselves with new products and proposals to adapt to changing times and customer values. I believe it's the combination of both that will create the "KADOYA-ness" of the future.

While cherishing the good old things, I want to leverage customer feedback from the store to connect to manufacturing and proposals that suit the present age.