We aim to provide a level of excitement that goes beyond imagination.

【Please tell us about your current job】

As the manager of our Sendai store, I am responsible for all aspects of store operations, including customer service, sales, staff development, and creating floor displays.

Since we are a branch far from the head office, daily operations sometimes require making situation-specific decisions and handling irregular tasks. My primary role is to grasp the store's overall situation while creating an environment where customers can feel comfortable visiting us.

Additionally, because Kadoya is not a massive corporation with a huge number of employees, I feel the scope of work each person handles is relatively broad. Beyond daily store management, I am sometimes involved in company-wide tasks such as planning events or proposing new products.

It is also an important part of my job to ensure that the feedback and insights gained from interacting with customers at the store are not kept only within the store, but are utilized in events and product development.

【What do you find appealing about Kadoya?】

Kadoya's long history since its founding in 1935, and the track record and know-how cultivated over that time, are major appeals.

Dealing with products in the category of motorcycle wear and leather requires a wide range of expertise, including material characteristics, sizing, riding functionality, and repair and maintenance. Kadoya possesses the knowledge and experience accumulated through many years of manufacturing products and engaging with customers.

Another major strength is that we have an in-house factory at our headquarters that handles the production and repair of custom-made items. We don't just sell products; we can craft a piece according to a customer's wishes and provide long-term support even after purchase through repairs and customization. I feel this system and technical capability are directly linked to the appeal and reliability of Kadoya products themselves.

At the same time, this is not a company bound only by past achievements and tradition. While building on what we have cultivated over the years, if you have passion and a rationale, you can take on new projects and unprecedented initiatives. I believe this posture of trying to continue evolving with the times while cherishing our history is one of Kadoya's appeals.

【What is rewarding, fulfilling, and interesting about your work?】

As this is a customer service job, I find it most rewarding when customers are pleased. In particular, the moment I realize that "the customer was satisfied precisely because of my proposal" is the happiest moment for me as a salesperson.

Kadoya is a brand with a strong aspect of motorcycle wear, but the types of bikes our customers ride, how they ride, and the seasons and situations they use them in vary. Also, in recent years, an increasing number of people are coming to look for leather jackets not for riding motorcycles, but as streetwear or fashion.

Therefore, customer service requires proposals considered from multiple angles, not just riding functionality, but also comfort, fit, and styling. Even for the same product, the appropriate way to wear it and the appeal felt differ depending on the customer. Delving into their purposes and preferences through conversation and thinking of the optimal answer for them is the profundity of this job.

Furthermore, we accept consultations not only for selling ready-made products, but also for repairs, customization, and original custom-made items tailored to each customer's individual needs. I find great reward when I use my expertise and experience to bring to life a proposal that is even slightly better than what the customer imagined, and see them touched by it.

Moreover, our company's highly liberal culture adds to the interest of the work. While engaging in daily tasks as store staff, there is an environment where proposals from perspectives like "what is needed to increase store sales" or "what can be done to make KADOYA even better" are accepted if they have a basis and are logical.

I feel there is a unique excitement in this job because of the potential to acquire various knowledge and skills myself and apply them to customer service, store management, planning, and more.

【What do you value most in your work?】

I value continuing to grow, and having a broad perspective to notice and think about various possibilities.

When you continue the same work, while you can accumulate experience, your way of thinking and perspective can also become fixed. That is why I am conscious of not relying only on past knowledge and experience, but also turning my eyes to new information and different ways of thinking, and continuing to update myself.

Having a broad perspective leads to discovering new proposals to make the store and company better. Also, when receiving consultations from customers, it increases the likelihood of finding more suitable options or solutions that haven't existed before, without being bound by one way of thinking.

To not only meet customer expectations but also provide excitement that goes beyond what they imagined, I make it a daily point to never forget the attitude of learning, thinking, and continuing to grow.