Repair service
We accept repairs such as fraying, leather lift repair, zipper replacement, lining replacement, and dimensions, etc. so that you can wear the product for a long time.
Furthermore, we will respond to custom requests such as the addition of pockets and bad leather characters, sewing lines, new collar bore and newly removed liner vest.
The price will be an estimate after confirming the actual condition. (Depending on the condition, it may not be possible to repair)
* At the time of repair reception, a repair fee (half or more of the total amount) is required.
First of all, please feel free to contact the lower left chat or KADOYA directly managed store staff.
Typical repair case
Short sleeves
Adjust the sleeve length according to your riding position. Move the fastener so that the design does not collapse.
hemming
Adjust the length of the hem to your liking.
fastener replacement
If the fastener tape is torn or worn, or the metal fittings are defective, we will replace it with a new fastener.
Fix fraying
If the sewing thread or overlock thread is frayed or worn, we will re-sewn it.
button replacement
If the button is broken due to deterioration over time, we will replace it with a new one.
tear repair
Covers the areas where the leather is torn to make it less noticeable.
Current repair turnaround time
Approximately 2 months
FAQ
FAQ
About repair
We are very sorry, but we cannot repair other companies' products (other than KADOYA products).
Only some repairs such as sleeve lengthening and hemming are supported.
We cannot accept major repairs such as waist width repairs.
We also offer widening and narrowing repairs, but the adjustable range varies depending on the product.
Since we will advise you on the best method after actually measuring your body, please visit a KADOYA directly managed store to consult about repairs that involve size changes.
About Recolor
If you are requesting repairs and recoloring at the same time, the contact point will be different. Please see below for details.
About payment
Customers are responsible for the shipping costs when sending items for repair via courier. Please send the items with shipping costs prepaid.
If you wish to have the repaired item delivered by courier, shipping fees will apply regardless of the repair cost.
These will be paid together with the repair cost.
Repair inquiries
If you have any questions about repairs, please feel free to contact us via chat support on the right or by phone.
Regarding your repair request
KADOYA's directly managed stores nationwide accept repair requests.
For repairs that do not involve a size change, we also accept online repair requests via宅配便 (delivery service).
Customers who wish to request online repairs should print the repair request form using the button below, fill out the details of your request, and send it along with the item via宅配便 (delivery service).
Online Repair Request Procedure
Repair Flow
1. Repair feasibility and estimated cost
Please contact us for the product you want to repair and the content of repair from the lower left chat on the screen.
We will answer the repair fee and the storage period within 1-2 business days.
2.Receipt of products for repair
Please send the repair request form and the item to be repaired to our repair department.
3. Quotes/Payments
After the product arrives at our company, the person in charge will inform you about the formal repair content, the price and the period of custody.
We will send you an e -mail for payment registration after your approval.
4. Repair work
After confirming the payment, we will start repair. We will carefully correct your precious favorite items.
5. Delivery of repair completed products
Once the repair is completed, we will send you your request by courier.