Password reset [For those who registered before March 1, 2023]

Q: When I click the URL of the authentication email, a password reset error message is displayed.

In this case, the following is assumed. Validation email expires <br/>The URL link will become invalid 48 hours from the time the email is sent and 5 days from the time the email is received. In this case, please register your password again from the password reset screen and click the URL of the authentication email. You may have clicked on the URL of an invalidated authentication email that is not the latest . If you request a password update multiple times, a new authentication email will be sent each time, and at the same time the link from the old email will be invalidated and the attached image will be deleted. state. In this case, please click on the URL of the most recent verification email.

STEP by STEP

Password reset instructions

step 1)

An account activation email will be sent to you.

Click here to reset your password

Step (2)

Check your email and click Activate your account.

Step (3)

Reset password.

If a password reset error is displayed, please refer to the FAQ at the bottom of the page.

Step (4)

Complete by transitioning to the My Page screen.

Resetting a password

※2023年3月1日以前に会員登録されていた方へ

We apologize for the inconvenience, but due to the system renewal, you will need to reset your password. Please enter the email address you previously registered and press the register button.

After that, you will receive an email with instructions to reset your password, so please follow the instructions in the email to reset your password.

*Please check the membership terms and conditions before resetting your password.

Frequently asked questions regarding password reset

FAQ

I haven't received the email.

Please check your email reception settings so that you can receive notifications from this site.

[For smartphones and mobile phones]
Domain specified reception (@ekadoya.com) permission setting

[For PC]
Cancellation of spam mail box settings

If you do not receive the email even after changing the settings above

After registering as a new member using the address where you will receive the confirmation email from our company, you will need to complete the account integration procedure.

step 1)
Please register as a new member using a free email address such as Gmail.

Step (2)
Please register as a new member or contact us using the chat icon on the bottom left.

I was a member on the old site, but instead of resetting my password, I registered as a new member.Will my points be lost?

If you used the email address you registered on the old site, the accounts will be automatically merged, so your points will not be lost.

In that case the steps above will be modified.
The procedure changes from step (2) to (4), and step (3) is not displayed.

The password in step (3) will be the information registered on the new registration screen.

When I click the URL of the authentication email, a password reset error message is displayed.

In this case, the following is assumed.

Validation email expires <br/>The URL link will become invalid 48 hours from the time the email is sent and 5 days from the time the email is received.
In this case, please register your password again from the password reset screen and click the URL of the authentication email.
You may have clicked on the URL of an invalidated authentication email that is not the latest . If you request a password update multiple times, a new authentication email will be sent each time, and at the same time the link from the old email will be invalidated and the attached image will be deleted. state.
In this case, please click on the URL of the most recent verification email.