If the total purchase amount after using points is 11,000 yen or more, shipping is free within Japan (1,100 yen for Okinawa Prefecture only)
If the total purchase amount after using points is less than 11,000 yen, the shipping fee will be 1,100 yen within Japan (2,200 yen only in Okinawa Prefecture)

For deliveries outside of Japan, shipping fees vary depending on the country or region. Exact shipping fees can be found on the checkout screen.

Items in stock at our logistics warehouse will be shipped within 5 business days if ordered by 1pm, and items ordered from our direct store will be shipped within 5 business days.
If the item you ordered is out of stock, we will contact you by phone or email.

For advance pre-ordered products or made-to-order products, please refer to this page [About advance pre-ordered products].

If you have a preferred delivery date and time, please enter your desired date and time in the comments section of your shopping cart when placing your order.

Once an order is confirmed, shipping arrangements will begin in the logistics system, so in principle we cannot accept cancellations due to customer reasons.
However, depending on the timing, we may be able to stop shipping in time, so if you wish to cancel, please contact us using the chat in the bottom right.
If cancellation is not possible, the item will be accepted and returned for your convenience. Please carefully check the product, color, size, shipping address, payment method, email address, etc. before placing your order.

*This does not include cases where we cancel at our discretion, such as when we suspect fraud or there is a history of refusal to accept the package in the past.

You can place an order without registering as a member.

If you register as a member and place an order, you will receive 5% of the order amount (excluding tax) in points. This is a very advantageous points program that is valid for two years from the date of your last purchase and can also be used at our directly managed stores, so we recommend that you register as a member and place an order.

We accept returns for unused items within 7 days of receiving the item, so please return the item and place a new order in your desired size.

Please check this page for details on how to return items.

If you have logged in and placed an order, you can check it from your order history. If there is no indication in your order history, your order has not been completed.

Products with "This product is a pre-order item" written on the product details page are items that are being accepted for pre-orders. This applies to limited quantities only available on the official online store, and products that will be announced before they are released in stores.
Pre-ordered items may have a delivery time until delivery. Before placing your order, please be sure to check the delivery date listed on the product details page.

*Due to production circumstances, the expected delivery date may change, or due to production cuts or discontinuation, we may not be able to provide the product, and we may be forced to cancel your order.
*If production is delayed, we will inform you by email.
*If production is fast, we will ship items as soon as they arrive.
*The product images shown are samples, so the specifications, processing, size, color etc. may differ slightly from the actual product. There may be some slight differences in the sizes listed due to individual differences in the product.
*Depending on the shipping status from the online store, delivery may be delayed from the date of sale at the physical store.

We apologize for the inconvenience.
Please contact us via chat, email or phone within 7 days after receiving the product.
We will arrange a replacement item as soon as possible.

Points for products recorded on the product page or in the shopping cart will not be added at the time of product purchase payment. Additional charges will be added several hours after the product is confirmed to be shipped. Please note.

For inquiries, please contact us by chat icon on the right of the screen or by phone (03-3842-2000).

It may take up to 3-4 business days to contact us via chat or email, except on weekends and holidays.
In addition, our reply emails may be denied by the server, so if you are using carrier email, please set the domain reception permission on [@ekadoya.com].

You cannot specify the shipping company.
Delivery within Japan will be made by Sagawa Express.
(Orders from overseas will be delivered by DHL Express.)

Due to our system, we ship items by order number, so we cannot ship items with the same order number separately.
Thank you for your understanding.

We can ship to most countries around the world, with the exception of a few countries.
Product prices, taxes, and shipping fees vary depending on your country or region. You can view the various costs associated with your order at the checkout screen.

Since the system arranges shipping for each order number, orders with different order numbers cannot be shipped together.