Providing fun and cool

・Tell us about your current job.

I am primarily responsible for customer service and sales on the shop floor. Through conversations with customers, I carefully inquire about their motorcycle style, intended use, design preferences, and other factors to propose items that are tailored to each individual.

With leather jackets, the most suitable piece depends not only on the design but also on the fit, comfort, and purpose of use. Therefore, I strive to provide customer service that clearly explains the characteristics of the products and the properties of the leather, helping customers make informed choices.

In addition to my in-store duties, I am also involved in disseminating information using social media. The goal is to introduce new products and recommended items, provide coordination examples, share store announcements, and ultimately make more people aware of the appeal of Kadoya's products and stores.

Some customers become interested in our products through social media and then visit the store in person. Connecting in-store customer service with online communication to create opportunities for customers to experience Kadoya and leather items is another important part of my current job.

・Tell us about Kadoya's appeal.

The appeal of Kadoya lies in the fact that our relationship with customers doesn't end with a sale; we maintain long-term relationships through repairs and maintenance.

Leather jackets become more comfortable with wear, and the leather's appearance changes over time. However, to cherish them for a long time, proper care and repairs are sometimes necessary depending on their condition. At Kadoya, we can support customers with post-purchase maintenance, allowing us to continuously be involved in the process of their cherished jacket evolving.

Customers who purchased from us previously sometimes return for repairs or maintenance, and they share stories about their beloved jackets. Hearing episodes not apparent at the time of sale, and their actual experiences wearing the jacket, is a great joy for us as customer service providers.

Furthermore, in addition to helping with product selection, we also handle consultations requiring specialized knowledge, such as leather characteristics, sizing, aging, and care and repair methods. Extensive knowledge and experience are essential to carefully listen to customers' usage situations and requests and guide them to appropriate choices.

I feel that Kadoya's unique appeal is being able to be a trusted advisor for customers, not just a salesperson guiding them to products, helping them cherish their leather products for a long time.

・What makes your job rewarding, exciting, or interesting?

I feel a great sense of fulfillment in being able to utilize my lifestyle and experiences, which involve both my favorite things—motorcycles and fashion—in my work. The appeal of this job lies in how the things I enjoy daily and the knowledge I gain through personal experience directly translate into proposals for customers.

Although I previously worked in customer service and sales for other brands, at Kadoya, some people are looking for leather jackets specifically for their functionality as motorcycle wear, while others seek fashionable pieces for everyday use. Furthermore, customers vary greatly in terms of their riding frequency, motorcycle models, preferred styles, and their knowledge and experience with leather products.
Therefore, in customer service, I am required to offer suggestions from a wide range of perspectives, including not only design and coordination but also ease of movement during riding, protective performance, leather characteristics, sizing, and how the leather ages. I find the depth of this job in how the appeal and key selection points of the same product change depending on the customer's objective.

It's about deepening my experience and knowledge in both fashion and motorcycles, then thinking about proposals tailored to each individual. There's no end to learning, and the more experience I gain, the more new challenges and discoveries emerge. I believe this is what makes being a salesperson interesting and why I can continue to grow.

・What do you value most in your work?

I prioritize enjoying my work.

From my past experience, I believe that the emotions and atmosphere of each staff member working in the store are reflected in the store environment more than one might imagine. If the staff members are positive and enjoy their work, the entire store naturally becomes brighter, creating a comfortable space where customers feel at ease asking questions.

Therefore, communication among staff, as well as conversations with customers, are very important to me. Beyond thoroughly explaining products, engaging in casual conversations about motorcycles, fashion, touring, or daily events helps gradually build rapport with customers and establish a more natural relationship.

Such conversations not only provide clues for understanding customers' preferences and lifestyles, leading to better proposals, but also serve as a driving force for me to enjoy serving customers. I strive to provide customer service where both the seller and the buyer can share an enjoyable time, rather than just maintaining a transactional relationship.

By enjoying my work and sharing that feeling with staff and customers, I hope to create a store atmosphere that makes people want to visit again.