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About overseas shipping

KADOYA online shop accepts orders from outside Japan.
For more information on shipping outside of Japan, please see below.


About countries where products can be delivered

You can order directly from our online shop and have it delivered to the following countries:

・America, Canada, China, Hong Kong, South Korea, Taiwan, Australia, Singapore, Malaysia, Vietnam, Philippines, Thailand

If you wish to place an order from a country other than those listed above, please use " OneMap ", a purchasing agent service operated by From Japan Co., Ltd.


About the shipping company

We use ECMS EXPRESS for overseas shipping.
Because it is transported by air cargo, it is possible to deliver it in a relatively short period of time.
*We may use EMS for shipping to the United States. Please note.


About shipping days for products

Since the product will be shipped from our headquarters warehouse in Japan, it will take approximately the following number of days to deliver the product depending on the destination country.

America/Canada 8~20 business days
China 6~18 business days
Hong Kong / Taiwan / South Korea 6~15 business days
Thailand / Singapore / Malaysia 6~16 business days
Indonesia 6~27 business days
Vietnam 5~14 business days
Philippines 5~20 business days

*This does not apply in the event of force majeure that is not our responsibility, such as natural disasters, strikes, customs inspections, etc.
*The above days are limited to products that are in stock at our warehouse. For pre-order items, made-to-order items, etc., we will notify you of the delivery date via separate email.


about shipping cost

Shipping charges for products delivered outside Japan will vary depending on the weight of the product.
You can check the shipping charges that will be incurred on the checkout screen.

Please note that shipping charges may change depending on the fuel surcharge rate, which is updated monthly.


About customs duties and import taxes

When shipping outside of Japan, you may be required to pay customs duties and import taxes determined by the destination country or region.
If customs duties or import taxes are incurred, the customer is responsible for paying the appropriate taxes.
Please note that we have no knowledge of customs duties and import taxes.


About returns

For products delivered outside of Japan, we cannot accept returns due to customer circumstances (size does not fit, it is different from the image, it is no longer needed, etc.).
In the unlikely event that the product is defective, please tap the chat icon at the bottom left to contact us.


About inquiries

For inquiries, please open the chat icon on the bottom left and contact us.
Our staff will assist you using translation software.
We are unable to answer calls in languages ​​other than Japanese, so please use chat.


About product price

Product prices are based on Japanese yen and fluctuate depending on the daily exchange rate.
Please note that we are unable to provide exchange rate information as real-time exchange rates are reflected.