Pre-orders are accepted for products with a description of "This product is a reserved product" on the product detail screen.
We will sell limited quantity items that can only be purchased at KADOYA ONLINE, as well as pre-release items at stores as reserved items.
Pre-order items have a delivery date for product shipment, and it will take time to ship.
Please be sure to check the delivery date on the product detail page before ordering.
* Due to production reasons, there is a possibility that the delivery date of the product will be changed, production will be reduced or canceled, and the product may not be received and may be canceled.
*If there is a delay in production, we will notify you by email.
*If the production is early, we will deliver the product as soon as it is delivered.
* The product image is a sample, so the specifications, processing, size, color, etc. may differ slightly from the actual product.
(There may be some errors in the size of the item listed in the product details)
* Depending on the delivery status from the KADOYA online shop, the customer's receipt may be delayed from the actual store sales date and online shop sales date.
We accept returns for unused items within 7 days of receiving the item, so please return the item and place a new order in your desired size.
Please check this page for details on how to return items.
If you have logged in and placed an order, you can check it from your order history. If there is no indication in your order history, your order has not been completed.
Items that are in stock in our distribution warehouse will be shipped within 7 business days for items ordered from our directly managed stores after the next business day at the shortest from the date of order.
If the item you ordered is out of stock, we will contact you by phone or email.
In the case of pre-ordered products and made-to-order products, please check this page [About pre-ordered products].
We apologize for the inconvenience.
Please contact us via chat, email or phone within 7 days after receiving the product.
We will arrange a replacement item as soon as possible.
Points for products recorded on the product page or in the shopping cart will not be added at the time of product purchase payment. Additional charges will be added several hours after the product is confirmed to be shipped. Please note.
For inquiries, please contact us using the chat icon at the bottom left of the screen or by phone (03-3842-2000).
In principle, inquiries via chat or email may take up to 3 to 4 business days, excluding weekends and holidays.
In addition, our reply emails may be rejected by the server, so if you are using a carrier email, please set permission to receive the domain [ekadoya.com].
Due to our system, we ship items by order number, so we cannot ship items with the same order number separately.
Thank you for your understanding.